Privacy Policy
Your privacy is fundamental to our mission. Learn how SYRV AI protects your data while delivering rapid AI prototyping services.
Table of Contents
1. Overview
SYRV AI, LLC ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI rapid prototyping services, website, and related applications.
Our services are designed to deliver functioning AI prototypes in 10 business days while maintaining appropriate data protection and privacy practices.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
2.1 Personal Information
- Contact information (name, email address, phone number, job title, company)
- Account credentials and authentication data
- Billing and payment information (processed through secure third-party providers)
- Professional information relevant to AI prototyping requirements
- Communication records and consultation notes
2.2 Business and Project Data
- Project requirements, specifications, and use case descriptions
- Sample data provided for prototype development (with appropriate permissions)
- Prototype performance metrics and testing results
- Feedback and evaluation data
- Integration requirements and technical specifications
2.3 Technical Information
- Device information (IP address, browser type, operating system)
- Usage data and analytics (page views, session duration, feature usage)
- Log files and error reports
- Cookies and similar tracking technologies
- API usage patterns and performance metrics
3. How We Use Your Information
3.1 Service Delivery
- Developing and delivering AI prototypes within our 10-day framework
- Providing consultation and strategic AI advisory services
- Managing project workflows and communication
- Quality assurance and testing of prototypes
- Post-delivery support and optimization
3.2 Business Operations
- Account management and customer support
- Billing, invoicing, and payment processing
- Contract management and legal compliance
- Service improvement and optimization
- Research and development of new capabilities
3.3 Legal and Security
- Compliance with legal obligations and regulations
- Security monitoring and threat detection
- Fraud prevention and risk assessment
- Audit trails and compliance reporting
- Legal proceedings and dispute resolution
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist in our operations, including cloud infrastructure providers, payment processors, and security services. All service providers are bound by strict confidentiality agreements.
4.2 Legal Requirements
We may disclose information when required by law, regulation, legal process, or government request, or when necessary to protect our rights, property, or safety, or that of others.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.
4.4 Consent
We may share information with your explicit consent or at your direction.
5. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations:
- Account Information: Retained for the duration of your account plus 7 years for legal compliance
- Project Data: Retained for 3 years after project completion unless longer retention is requested or required
- Communication Records: Retained for 5 years for business and legal purposes
- Technical Logs: Retained for 1 year unless required for security or legal purposes
6. Security Measures
We implement enterprise-grade security measures to protect your information:
- Encryption: AES-256 encryption at rest and TLS 1.3 in transit
- Access Controls: Role-based access with multi-factor authentication
- Network Security: Firewalls, intrusion detection, and DDoS protection
- Monitoring: 24/7 security monitoring and incident response
- Best Practices: Industry-standard security practices including encryption and access controls
- Data Isolation: Logical and physical separation of client data
- Regular Audits: Third-party security assessments and penetration testing
8. Your Rights and Choices
8.1 GDPR Rights (EU Residents)
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Request transfer of your data to another service
- Restriction: Request limitation of processing
- Objection: Object to processing based on legitimate interests
8.2 CCPA Rights (California Residents)
- Know: Right to know what personal information is collected
- Delete: Right to delete personal information
- Opt-Out: Right to opt-out of sale (we do not sell personal information)
- Non-Discrimination: Right to non-discriminatory treatment
8.3 Exercising Your Rights
To exercise your rights, contact us at privacy@syrv.ai or use our contact form. We will respond within the timeframes required by applicable law.
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through:
- Email notification to registered users
- Prominent notice on our website
- Direct communication for enterprise clients
- Updated "Last Modified" date at the top of this policy
Your continued use of our services after such modifications constitutes acceptance of the updated policy.
15. Contact Information
For privacy-related questions, concerns, or requests, please contact us: